Service Level Agreements (SLAS)

Service Level Agreements

24/7 Transparency

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FORTRUST is one of the few providers to offer 24/7 transparency into your colocated environment.

COLOCATION SERVICE LEVEL AGREEMENTS AT FORTRUST

When it comes to selecting a data center partner, SLAs are an important factor. Here are our service level agreements.

100% power delivery and availability

100% HVAC and environmental control and availability

100% managed internet access service availability

Guaranteed multi-layered physical security and customer secured access 24×7×365

Guaranteed technical support response times for remote hands

FORTRUST Shield

With COLOVIEW, you can be sure that SLAs are being achieved.

ADDITIONAL RESOURCES

The Ultimate Data Center Downtime Calculator

COLOVIEW: DCIM TECHNOLOGY THAT GIVES YOU VISIBILITY INTO YOUR IT ENVIRONMENT

Data Center Infrastructure Management (DCIM) has become more vital than ever to data center operations. Now that the technology sector as a whole is becoming increasingly user friendly, transparent and hands on, it makes sense for colocation data centers to offer a higher level of insight and transparency into their clients’ individual environments. This white paper examines the benefits of being able to monitor colocation environments as well as the issues that can arise from the lack of visibility.

Service Level Agreements How Service Providers Define and Meer SLAS

HOW DO SERVICE PROVIDERS DEFINE AND MEET SLAS?

In the past, colocation customers were often in the dark about their data center environment. It was difficult to get an accurate picture of the conditions and service level agreements being achieved. That has changed, thanks to a revolutionary technology. COLOVIEW® is a DCIM technology that gives our customers real-time visibility into their IT environment

FORTRUST Coloview Video

COLOVIEW = TRANSPARENCY AND VISIBILITY

This blog takes a look at the complex world of SLAs, what should be included in these documents, what customers should consider and how providers ensure the agreement is met.