Frequently Asked Questions

What is colocation?

Colocation is a service. Colocation allows a company to host their computer equipment (i.e. servers, storage, and network equipment) offsite in a data center that is specifically designed and engineered to be highly reliable. Colocation may also be referred to as colo or collocation.

What is colocation hosting?

Colocation hosting is a service that involves hosting a company’s Information Technology (IT) and network equipment at a colocation provider’s data center.

What is server colocation?

Server colocation involves colocating a company’s computer hardware and servers offsite at a third-party’s data center.

What is a colocation data center?

A colocation data center is a type of data center where multiple companies can host their IT equipment. FORTRUST is a Premium Data Center Services Company delivering enterprise colocation infrastructure services while providing value to the customer’s business through reliability, risk mitigation, business value, and customer service. This can also be spelled colocation data centre.

What is colocation server hosting?

Colocation server hosting involves a company hosting its servers in a colocation facility – typically offsite in a third party’s data center.

Where does FORTRUST have colocation facilities?

FORTRUST currently has 3 colocation sites:

All 3 of our facilities currently offer data modules.

What does a colocation provider do?

A colocation provider provides reliable conditioned power, cooling, Wide Area Network (WAN) access and security for companies looking to host their IT equipment and environments offsite. There are many colocation providers that also offer managed services. Before engaging a colocation provider, you should make sure the data center is designed, engineered and operated to meet your service level objective. For more information on colocation service delivery, see FORTRUST’s Service Delivery Model.

How much colocation space does FORTRUST have?

FORTRUST has tens of thousands of square feet of high-availability colocation space.

What is web server colocation?

Web server colocation involves colocating a company’s web servers’ offsite at a third-party’s data center.

How does colocation pricing work?

Colocation pricing is based on a number of variables including the amount of conditioned power required and the manner in which power is delivered. Network connectivity and other remote support services may influence the costs for colocation services. Contact us to learn more about FORTRUST’s colocation pricing.

How do I choose the right colocation company?

Choosing the right colocation company is crucial. FORTRUST provides detailed criteria on choosing a premium data center services and colocation provider.

What is a “carrier neutral” colocation facility?

FORTRUST defines carrier neutrality as the capacity to allow FORTRUST customer’s direct access to any carrier in the facility without erecting significant logistical or financial barriers for them to do so. The FORTRUST Denver Data Center is carrier-neutral. Likewise FORTRUST also provides for customer requested carrier entrance into the facility.

What is a Meet-Me-Room?

A Meet-Me-Room is a private data center suite(s) where telecommunications carriers place their equipment. The Meet-Me-Room is also known as a network access point. FORTRUST is a carrier-neutral data center and has access to over eight different telecommunications carriers in its Meet-Me-Rooms.

What is a cross-connect?

A cross-connect is a physical connection, with either copper or fiber, between two routers. A cross-connect is typically between a carrier router and a customer router.

Has FORTRUST completed an SSAE 16?

Yes, FORTRUST is a SSAE 16 Service Organization Control (“SOC”) 1 Type 2, SOC 2 Type 2 and SOC 3 SysTrust Services Organization reporting Colocation Facility.

Can I get FORTRUST’s SSAE 16 SOC 1 or SOC 2 report(s)?

FORTRUST customers only, may request access to FORTRUST’s SSAE 16 SOC 1 or SOC 2 report(s) report by contacting their customer account manager. The SOC3 SysTrust Services Organization report may be accessed on our colocation page.

How much does FORTRUST charge for Remote Hands?

FORTRUST offers free Remote Hands Packages on an as needed basis to its customers. Contact your Customer Account Manager for additional details.

What is included in FORTRUST’s Remote Hands Service?

Basic technical support service (Tier 1) “Remote hands” is offered on a 24 x 7 basis and is available to provide support for first-line maintenance situations. First-line maintenance situations include fixes such as restarts (reboots or power cycles from the main power source of the equipment), card swaps (where cards are visible and accessible),tape swaps, cable changes, visual verifications of port up/down, and blade re-seats.

FORTRUST’s SLA goal is to respond to Customer requests, within these parameters:

When a Remote Hands request has been received, FORTRUST will generate a trouble ticket and will have a technician respond within 30 minutes.

For additional questions on FORTRUST’s Remote Hands service, please Contact your Sales Account Manager.

What are FORTRUST’s industry leading colocation service level agreements (SLAs)?

100% power delivery and availability

100% HVAC and environmental control and availability

100% managed internet access service availability

Guaranteed multi-layered physical security and customer secured access 24×7, year-round

Guaranteed technical support response times for remote hands

How do I notify FORTRUST when ordering a connectivity circuit from a 3rd party carrier?

FORTRUST requires that the customer of record notify the NOC (noc@ftdc.com) and open a ticket when ordering a circuit from a 3rd party carrier for delivery to FORTRUST. FORTRUST requires the following information:

  • Carrier
  • Circuit type
  • Fiber (SM-MM) or Copper
  • Circuit ID #
  • Expected Delivery Date
  • How and where you want it cross connected to you (Cabinet #, Fiber or Copper)

NOTE: Only authorized FORTRUST customers’ of record can order cross connects and open tickets with the NOC for circuit delivery.

What is DCIM?

DCIM stands for Data Center Infrastructure Management. DCIM systems enable centralized monitoring, alerting, management and capacity planning of a data center’s critical systems.