How to separate the good data centers from the bad

How to separate the good data centers from the bad

Colocation services continue to play an ever-increasing role in the computing infrastructures of today’s world. The expanding market illustrates this – according to a 2016 MarketsandMarkets report, the global colocation market is on track to reach a value of around $54.13 billion by 2020, expanding at a projected compounding annual growth rate of more than 16 percent over the next four years.

Increased reliance on cloud services, proliferation of connected devices as well as the boosted needs for power density capabilities coupled with the requirement to reduce capital expenditures are all contributing to this growth. However, as colocation becomes more important to enterprises everywhere, one fact is abundantly clear: Not all colocation providers are alike, and their services are not one-size-fits-all.

This begs a critical query: What should today’s businesses look for – and what matters the most – when comparing colocation providers?

Milestone achievements: Continuous critical systems uptime
One essential criteria to look for includes the provider’s internal achievements. While standing out amongst others in its industry is important, the vendor that strives to surpass its own goals will most likely provide an unparalleled level of service to clients.

“In September 2015, FORTRUST surpassed the 14-year mark for continuous critical systems uptime.”

This is an area in which FORTRUST excels. In September 2015, FORTRUST surpassed the 14-year mark for continuous critical systems uptime. This means that since opening our Denver data center in 2001, critical systems have never been unavailable.

Which brings us to another significant factor to look for: uptime. The importance of uptime cannot be understated, as even a single minute of downtime can translate to $7,900 in associated costs.

McClary pointed out that FORTRUST’s 14 years of critical systems uptime is unmatched throughout the colocation industry.

“We’ve grown substantially over the years, and through that growth we have remained keenly focused on high-availability service delivery to our customers,” McClary said. “We are proud to celebrate this company milestone which is a result of the operational excellence and commitment of our team and look forward to continuing to provide reliable service on behalf of our clients.”

Industry recognition: A defining factor
There are numerous benchmarks that can indicate how successful a service provider is and what level of service you can expect. However, few are more telling than the certifications and awards the service provider has. This is particularly important in today’s industry, where clients are increasingly drawn to service providers with a track record for reliability, transparency and customer service.

Third-party certifications play an important role when it comes to evaluating data center options in the market. FORTRUST has numerous certifications, including a Tier III Gold Certification of Operational Sustainability by the Uptime Institute, the global data center authority. FORTRUST’s Denver data center joins an elite class of data centers — it is now one of five data centers in the United States and is the only data center in Colorado with the certification.

“A data center’s reliability is a product of its infrastructure, management & operations, risk mitigation and the personnel who operate it,” said Robert McClary, Executive Vice President and General Manager at FORTRUST.  “FORTRUST is proud to be awarded the Tier III Gold Certification for our newest phase of expansion.”

Depending on the industry an organization operates, there may be a need for a data center with compliance certifications, such as the Payment Card Industry Data Security Standard as well as the Health Insurance Portability and Accountability Act.

Additionaly, in late 2015, FORTRUST was awarded the Torch Award for Marketplace Trust by the Better Business Bureau (BBB) serving Denver/Boulder. This honor is given only to a small pool of companies that demonstrate a commitment to ethical, fair and honest businesses practices.

This type of recognition signals that not only is a vendor providing services to their customers, it is dedicated to doing so in a straightforward and trustworthy manner.

To find out more about what to look for in a colocation provider, view our Colocation Provider Checklist here. For a tour of our Denver Data Center, contact FORTRUST today.