Information Technology Services Manager

The Information Technology Services Manager is responsible for the operations of all Information Technology Services (ITS) in a “high availability” environment. This position will have oversight and manage the ITS and Network department and will be responsible and accountable for customer Service Level Agreements (SLA) attainment for Managed Internet Access (MIA), and applicable Managed Services as required. This position manages and supervises all Network and Systems Administration personnel as assigned.

The Information Technology Services Manager’s responsibilities also include but are not limited to processes, procedures, hardware, software, production IP network and Managed Internet Access (MIA) service for FORTRUST LLC. Primary job duties would include systems engineering design and implementation; post install support of the IP network, and all corporate back office systems.

This position is responsible for all aspects of preventive, predictive, planned, and corrective maintenance of all IT systems and all critical systems directly related to service delivery for MIA, Managed Cloud Infrastructure Services (MCIS), and any other managed services as applicable.

The ITS Manager will support both internal and external customer bases.

Additional requirements, responsibilities and attributes include:

• Must possess a detailed and proven track record of multi-complex installs including multi-protocol environments.
• Proven experience resolving IP routing schemes, BGP routing and network performance issues.
• Will interact directly with customers for provisioning, technical support, and a variety of customer service issues
• Proven experience with integration and support of network monitoring systems.
• Oversee and is responsible for router and switch configuration and IOS upgrades. Implement and support network protocols: HSRP, BGP4, OSPF, and VOIP
• Oversee and is responsible for configuration and maintenance of switches and routers.
• Oversee and is responsible for interconnectivity with the following interfaces: TCP/IP, OC, DS, T1’s, ISDN PRI/BRI, VPN, 3DES, PPTP
• Must supervise and ensure all related documentation, drawings, processes are maintained current and accurate
• Background and experience with Cisco and Brocade equipment
• Background in IT Systems Administration
• Ensure all related documentation, drawings, processes are maintained current and accurate
• Systems Administration of MS Windows and Unix servers
• Provision networks for new customers
• Will have the ability to add value based engineering across a wide base
• Must be able to project and manage budgets related to growth and scalability of the ITS and Network departments and requirements.
• The candidate would have 5 plus years of experience in the day to day operation of a network and back office systems
• Responsible for training, mentoring, and overall job performance of all ITS & Network Team members.
• Responsible for annual reviews for ITS & Network Team Members

Other job requirements

• Working in a 7x24 environment, on-call, page and responding outside of normal business hours is required

Educational/Qualification requirements

• GED/HS Diploma
• CCNA/CCDA or BCNE current certification
Preferred:
• CCNP/CCDP,CCIE current certification or working towards certification
• MCSE, MCP, or equivalent experience
• Degree in Telecommunications or related field

Work Experience requirements

• 5 years in Cisco/Brocade related networks
• 2 years in Datacenter/Collocation or related environment
• 2 years MS Windows server and desktop administration
• 1 year Unix experience
• 1 year experience with DNS, DHCP, and RADIUS

• 10 plus years in various IP related industries

FORTRUST team members enjoy working for a focused, dynamic organization that values the contributions of every employee. We hire only the best candidates who match our passion for providing exceptional customer service and share our commitment to providing an unparalleled data center experience for our customers. We respect our employees' abilities and empower them to continually learn and excel.

Interested applicants should send resumes to careers@fortrustllc.com or fax to 720-264-2020 to the attention of the HR Dept. Resumes sent via email should be sent in Microsoft Word format with the name of the position in the Subject line.